Skip to content

Cart

Your cart is empty

General Terms and Conditions

1. Introduction
2. Using the Webshop
3. Ordering, Payment, Delivery
4. Bracelet Usage Instructions
5. Withdrawal from Purchase
6. Product Warranty, Guarantee
7. Returns
8. Reservation of Ownership
9. Data Protection
10. Complaint Handling and Enforcement Options
11. Conciliation Body Procedure

1. Introduction

Please read our General Terms and Conditions carefully, as by placing an order, you accept our Company's General Terms and Conditions!

The General Terms and Conditions detailed below apply to the contracting parties, namely larus-shop.hu as the seller, and the buyer of goods or services from larus-shop.hu, provided that the Buyer qualifies as a consumer under Section 685 (d) of Act IV of 1959 (Civil Code, hereinafter: PTK).

If you have any questions regarding the use of our webshop, the purchasing process, our products, or our General Terms and Conditions, you can contact our Company using the following contact details:

Our Company's details:

Company name: Mosonyi István Tibor Egyéni Vállalkozó
Registered office: 1119 Budapest, Hadak útja 34.
Postal address: 1119 Budapest, Hadak útja 34.
Email address: info@larus-shop.hu
Phone number: +36 20 352 3018
Tax number: 59365356-1-43
Registration number: 57385877
Company bank account number: 11711096-21460571

Hosting provider details:

Shopify Inc.
Registered office: 150 Elgin St, Suite 800, Ottawa, ON, K2P 1L4, Canada
Phone: +1 888 746 7439
Email: support@shopify.com

Website: shopify.com

The language of the contract between the Parties and of the GTC: Hungarian. In addition to the relevant legislation, the content of the concluded contract is also governed by our General Terms and Conditions. By purchasing and ordering on the Website, the Buyer accepts our Company's General Terms and Conditions. The Buyer acknowledges that as a result of the placed order, a sales and/or delivery contract is concluded between them and the Seller for the ordered product.

Our larus-shop.hu webshop uses cookies to enhance the user experience and for simpler site management. Visitors are informed about this in a pop-up message upon entering the site.

1.1 Applicable Laws

● Act CLV of 1997 on Consumer Protection
● Act LXXVI of 1997 on Copyright
● Act CVIII of 2001 on certain issues of electronic commerce services and information society services
● Government Decree 151/2003 (IX.22.) on the mandatory warranty for durable consumer goods
● Act CXX of 2011 on the right to informational self-determination and freedom of information
● Act V of 2013 on the Civil Code
● NGM Decree 19/2014 (IV.29.) on the procedural rules for handling warranty and guarantee claims for goods sold under a contract between a consumer and a business
● Government Decree 45/2014 (II.26.) on the detailed rules of contracts between consumers and businesses
● Regulation (EU) 2016/679 of the European Parliament and of the Council (27 April 2016) on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation)
● Regulation (EU) 2018/302 of the European Parliament and of the Council (28 February 2018) on addressing unjustified geo-blocking and other forms of discrimination based on customers’ nationality, place of residence or place of establishment within the internal market and amending Regulations (EC) No 2006/2004 and (EU) 2017/2394 and Directive 2009/22/EC
● Act V of 2013 on the Civil Code

1.2 Copyrights

Our website qualifies as a copyrighted work under Section 1 (1) of Act LXXVI of 1999 on Copyright, and every part of it is protected by copyright. Unauthorized use of images, texts, software, or graphic programs found on our website, as well as the use of malicious applications modifying our website, is prohibited, in accordance with Section 16 (1) of the same Act. Please note that the use of materials, images, videos, and texts from our website and database is only possible with the written consent of the copyright holder (Mosonyi István Tibor E.V.), with proper attribution.

1.3 Prices

Our prices are in Hungarian Forints and do not include VAT. The business operating the site and offering products for sale falls under the tax exemption for small businesses. We do our best to ensure that the prices in our online store are accurate, but if incorrect prices appear, we are not obligated to sell the goods at the incorrect price. In such a case, we may offer you the product at the correct price, and it is your decision whether to order the product at the correct price or withdraw from the purchase without consequences.

Procedure in case of incorrect price:

Our company excludes its liability for obviously incorrectly displayed prices due to its utmost care or due to a malfunction of the IT system.

An obviously incorrectly displayed price includes:

● 0 HUF
● A price incorrectly indicating a discount (e.g., Original price of product: 3,000 HUF, discount: 20%, discounted price: 500 HUF, as in this case the correct price should be 2,400 HUF)

2. Using the Webshop

Our webshop provides the User with the presentation of products (products with images, descriptions, prices on the website) and the option for online ordering.

On our website, you can browse using a menu system. Products are categorized. Clicking on a category name displays the products within that category. From the list page, you can find a detailed description of the product by clicking on its name. Our webshop also offers keyword-based search.

If you wish to purchase a product, you can do so by clicking the "Add to Cart" button (after setting the quantity if you want more than one). You can view and check the products in your cart by clicking on the "Cart" tab. Here you can modify quantities or delete products. Products can also be removed from the Cart.

Once you have selected the products you wish to order, click the "Order" button to proceed to the order page. If you do not yet have a registration, you can place your order by creating a registration or by filling out a form without registration.

During the ordering process, the User needs to select their preferred payment and delivery method. Immediately before confirming the order, the User can check the correctness of the data, the products to be ordered, and their quantities on the Order Summary page.

3. Ordering, Payment, Delivery

3.1 Registration

Creating a new registration:

If you do not have a valid Larus bracelets registration, you can create an account by filling out the registration form and ticking the "Register" box.

The security of login details is the responsibility of the User, who is responsible for updating their data and is obliged to notify our Company if a third party has misused their data. If you have forgotten your password, click on the "Forgotten password" option, after which we will send a link to the User's registered email address, which can be clicked to create a new password.

Ordering without registration:

One-time login method. If you only want to use the login associated with your order for that specific purchase, then after filling out the form, tick the "Order without registration" option. For registration-free login, you do not need to provide a password, which is where it differs from the normal registration process.

3.2 Shipping address, billing address

The package is addressed to the shipping address provided when creating the user account. The invoice confirming the order is typically issued based on the shipping address data. In case of different billing data, the Billing data fields must be filled in. Comment field: use the Comment field for remarks related to the order (e.g., please deliver the package in the afternoon). Comments related to delivery will be forwarded to GLS Parcel Service for their information, who will endeavor to consider the Buyer's information during delivery within their possibilities, but this does not guarantee a precise delivery time.

3.3 Payment

  • Credit card payment via Shopify Payments: Secure online payment is provided by the Shopify Payments system, which accepts most credit cards (Visa, Mastercard, American Express). Additionally, Apple Pay and Google Pay are available for even faster and more convenient shopping.
  • Cash on delivery: If you choose this option, you can pay in cash or by credit card to the courier upon receipt of the package. A handling fee of 400 HUF will be charged for cash on delivery.
  • We do not issue company invoices!

The goods remain the property of the Seller until full payment of the purchase price. If the Buyer does not pay the purchase price by the payment deadline, the Seller is entitled to withdraw from the contract.

3.4 Shipping

Shipping information

General information

All orders are sent with trackable GLS parcel delivery. Our goal is to ensure your order arrives as quickly and safely as possible. All our products are handcrafted in Hungary after the order is placed, so order processing and preparation usually take 1-3 business days.

While we do our best to ensure that only available products are listed in our webshop, in extremely rare cases, there may be stock discrepancies or production issues. In such cases, we will contact you immediately and offer you the option to wait for production, choose another product, or receive a full refund of the order amount.

Shipping areas and shipping methods

We ship to many European countries with trackable GLS parcel delivery.

After dispatching the package, we will notify you by email, which will include the tracking number of the shipment and the necessary information for package tracking. The package's journey can be tracked in the courier service's system until delivery.

You can find information about available shipping methods, shipping fees, and estimated delivery times during the order process in the list below and on the checkout page. Available shipping options may vary by country.

Hungary:

GLS (1-2 business days)

  • Parcel Point: 990 Ft
  • Home delivery: 1290 Ft
  • Home delivery with cash on delivery: 1590 Ft
  • Free shipping over 20000 Ft

Slovakia:

DPD (1-2 business days)

  • DPD home delivery: €8.90
  • Free shipping: over €65

GLS (1-2 business days)

  • GLS Parcel Point: €9.90
  • GLS home delivery: €10.90
  • Free shipping: over €70

Austria:

DPD (1-2 business days)

  • DPD home delivery: €11.90
  • Free shipping: over €70

GLS (1-2 business days)

  • GLS Parcel Point: €20.50
  • GLS home delivery: €21.50
  • Free shipping: over €80

Croatia:

DPD (2-3 business days)

  • DPD home delivery: €8.90
  • Free shipping: over €65

GLS (2-3 business days)

  • GLS Parcel Point: €20.50
  • GLS home delivery: €21.50
  • Free shipping: over €80

Slovenia:

DPD (2-3 business days)

  • DPD home delivery: €8.90
  • Free shipping: over €65

GLS (2-3 business days)

  • GLS Parcel Point: €20.50
  • GLS home delivery: €21.50
  • Free shipping: over €80

Czech Republic:

DPD

  • DPD home delivery: €8.90
  • Free shipping: over €65

GLS (2-3 business days)

  • GLS Parcel Point: €20.50
  • GLS home delivery: €21.50
  • Free shipping: over €80

Notes:

  • All orders are sent as trackable packages.
  • After dispatching the package, we will notify you by email, which will include the tracking number and the necessary information for package tracking.
  • Orders are shipped from Hungary.
  • All Larus products are handcrafted to order, so order processing and preparation usually take 1-3 business days.
  • The indicated delivery times are calculated from the day the package is handed over to the courier service.
  • During peak periods, such as holidays, promotions, or increased order volumes, processing and delivery times may be extended.
  • The shipping fees, shipping methods, and estimated delivery times displayed on the checkout page always contain the currently valid information.
  • Please always check the provided shipping information before placing your order.
  • After placing the order, it may not always be possible to modify the shipping address or cancel the order, as order processing begins shortly.
  • If you wish to modify the shipping address or cancel the order after placing it, please contact us as soon as possible at info@larus-shop.com. The sooner you notify us of the modification request, the greater the chance we can help. If reported late, the order may have already been prepared or handed over to the courier service, so modification or cancellation may no longer be possible.
  • If you are unsure whether we ship to your country, please check the shipping options available on the checkout page or contact us at info@larus-shop.com.

Late or lost shipments

Please always check the provided shipping address when placing your order. Larus is not responsible for packages delivered to an incorrectly provided address or lost due to it.

If your package does not arrive within the estimated delivery time, please contact us at info@larus-shop.com.

In case of suspected lost shipment, we will always initiate an official investigation with the courier service. According to the regulations of courier services, a shipment can only be considered lost after a certain period, so we cannot provide a refund or replacement shipment until the investigation is closed.

If the courier service classifies the shipment as lost, we will resend the order free of charge or refund the full purchase price.

Packages delivered according to tracking but not found

If, according to tracking information, the package was successfully delivered but you cannot find it, please first check the following:

• inquire with family members or other household members,
• inquire with neighbors,
• for a workplace address, inquire at the reception, mailroom, or with your colleagues,
• contact the courier service.

It is possible that the package was received by a family member, colleague, or receptionist.

Larus cannot provide refunds or replacement shipments for packages that the courier service has confirmed as successfully delivered. Therefore, we recommend that you always request your order to be delivered to a secure shipping address.

  1. Cancelled orders

In certain cases, our system may automatically cancel or hold an order for security or fraud prevention reasons.

If you believe your order was incorrectly canceled, please contact us at info@larus-shop.com.

30-day return policy

You have the option to return your order within 30 days of receiving the product.

Conditions for return:

• the product has not been worn or used,
• it is in undamaged condition,
• it is returned with its original packaging.

The cost of return shipping is borne by the buyer.

You can find detailed information about the entire return process on the following page: https://www.larus-shop.com/pages/termekvisszakuldes

Products returned after the 30-day period cannot be accepted or refunded.

Refunds

Upon receipt and inspection of the returned product, we will refund the purchase price to the original payment method.

Refund processing usually takes 5-14 business days, depending on the financial service provider.

Refunds can only be made to the payment method used during the purchase.

Defective product or incorrect performance

If you received a defective product, the order arrived damaged, or we sent the wrong product, please contact us at info@larus-shop.com.

Please send:

• your order number,
• a brief description of the problem,
• a photo of the defect or discrepancy.

In this case, Larus will cover the cost of return shipping and also provide free delivery of the repaired or replacement product.

The Buyer must ensure that a delivery address is provided where the shipment can be received during business hours (on weekdays between 8 AM and 5 PM). The Buyer or any other person present at the shipping address provided by the Buyer is entitled to receive the shipment. Responsibility for the integrity of the shipment passes to the Buyer upon delivery of the shipment, therefore it is the Buyer's duty to examine the shipment upon delivery and, if any external damage is found, to proceed as follows:

a) refuse acceptance

b) have a report drawn up on the damage by the delivery courier, and keep a copy of it. The Buyer is obliged to immediately report any damage to the Seller in writing or by phone.

Our Company may withhold the delivery of the package until we are assured of the successful payment of the product's purchase price in the case of online payment. If the product price has not been paid in full, our Company will draw the Consumer's attention to supplementing the purchase price.

3.5 Correction of data entry errors and responsibility for the veracity of data

During the order process, before confirming the order, you have the opportunity to modify and correct the data you have provided. You are responsible for the accuracy of the data you provide. Based on this data, we issue the invoice and deliver the product(s) to the address specified as the delivery address. By placing your order, you acknowledge that our Company is entitled to pass on any damages or costs arising from incorrectly provided data to you. Our Company excludes liability for performance due to incorrect data entry. Due to a misspelled email address or a full mailbox, the confirmation will be considered undeliverable, thereby preventing the realization of the contract.

3.6 Finalizing the Order

If everything is in order, you can finalize your order by clicking the "Submit Order" button, and by doing so, you accept our General Terms and Conditions. You will receive a confirmation of the successful order both on our website and via email. If you notice any incorrect data in the confirmation email, please notify us immediately, within 24 hours.

4. Bracelet User Manual

Below, we would like to share some important information regarding the correct use and safe wearing of the bracelet.

Wearing Recommendations

  • Everyday Wear: The sailing bracelet is a perfect choice for everyday wear, whether for work (except physical labor), leisure activities, or social gatherings. It provides a stylish and unique look.
  • Marine and Water Sports: The bracelet can be an excellent accessory for certain marine or water sports, but always ensure that you will be engaged in an activity where there is no risk of the bracelet getting caught!
  • Special Occasions: You can also wear it at festive events or nautical gatherings to provide a stylish and elegant appearance.

When not to wear the sailing bracelet

  • Physical Labor: If you are performing work where there is a risk of the bracelet getting caught (e.g., construction, gardening, repairs, etc.), do not wear it; rather, remove it to avoid accidents!
  • Sports: During certain sports activities (e.g., mountaineering, cycling, other technical sports, etc.), the bracelet may get caught and cause injury. In these cases, it is advisable to remove it!
  • Operating Machinery: If you are working with machinery where the bracelet could get caught (e.g., rotating parts, industrial machinery, etc.), always remove the bracelet to protect your safety!

Safety Warning

Please note that you should not wear the bracelet during any activity where there is a risk of it getting caught! We do not assume responsibility for any personal injuries!

Please always pay attention while wearing the bracelet and follow the instructions above. If you have any questions regarding the use of the bracelet, please feel free to contact us.

5. Withdrawal from Purchase

The Consumer is entitled to an unconditional right of withdrawal based on Section 20 of Government Decree 45/2014 (II. 26.). The Consumer may exercise their right of withdrawal in the case of a contract for the sale of a product within a 30-day period from the day of receiving the product.

5.1 Validity of Consumer's Declaration of Withdrawal

The right of withdrawal is considered to be exercised within the deadline if the Consumer sends their declaration to us within the 30-day period. The Consumer bears the burden of proof that they exercised their right of withdrawal in accordance with this provision. After receiving the Consumer's declaration of withdrawal, our Company will electronically confirm to the Consumer the fact and acknowledgment of the exercise of the right of withdrawal.

5.2 Our Company's Refund Obligation

If the Consumer withdraws from the contract based on Section 22 of Government Decree 45/2014 (II. 26.), our Company will refund the full amount paid by the Consumer, including costs related to performance, such as shipping fees, within 15 days of becoming aware of the withdrawal. Please note that this provision does not apply to additional costs incurred due to choosing a shipping method other than the usual, less expensive shipping method.

5.3 Method of Our Company's Refund Obligation

In case of withdrawal/termination according to Government Decree 45/2014 (II. 26.) Section 22, our Company will refund the amount due to the Consumer using the same payment method as used by the Consumer. With the Consumer's approval, our Company may also use another payment method for the refund, but the Consumer shall not be charged any additional fees arising from this. Our Company shall not be liable for any delay caused by an incorrectly provided bank account number or postal address by the Consumer.

5.4 Additional Costs

If the Consumer chooses a shipping method other than the usual, less expensive shipping method, our Company is not obliged to refund the additional costs arising from this. In such cases, our refund obligation extends only to the general shipping fees indicated.

5.5 Right of Retention

Our Company may withhold the amount due to the Consumer until the Consumer has returned the product or has clearly proven that they have returned it. We do not accept packages sent with cash on delivery or freight collect.

5.6 Consumer's obligations in case of withdrawal/termination

The Buyer is obliged to return the product to the Seller without delay and completely. In connection with the prompt and complete return, the Buyer undertakes to return the product to the Seller by the working day following the declaration of withdrawal at the latest, or to do everything possible to return the product, for example, by sending the product as a shipment. In the event of a delay attributable to the Buyer, the general rules on liability for damages of the Civil Code shall apply. The cost of returning the product shall be borne by the Consumer. The product must be returned to our Company's address. We do not accept packages sent with cash on delivery or freight collect. The Seller is entitled to deduct a reasonable amount as compensation from the refund for damages resulting from improper use of the product and depreciation due to improper handling.

6. Product Warranty, Guarantee

6.1 Product Warranty

After receiving the product, you are obliged to report any defect to us immediately, but no later than within 2 months.
You may assert the following warranty claims: you may request repair or replacement, unless the option chosen by you is impossible to fulfill or would incur disproportionate additional costs for our Company. If you did not request repair or replacement, or could not request it, you may withdraw from the purchase, and we will refund the price of the product.

The product is defective if it does not meet the quality requirements in force at the time of its placing on the market or if it does not have the properties stated in the description provided by the manufacturer. In case of a product warranty claim, the cost of returning the product to the Seller shall be borne by the Seller.

6.2 Guarantee

Larus-shop.hu provides a 2-year guarantee on its products, instead of the statutory period. The guarantee period is 2 years, and failure to meet this deadline results in forfeiture of rights. The guarantee period begins on the day the consumer item is handed over to the Consumer or on the day of commissioning (if performed by our Company). The guarantee rights can be enforced by the owner of the product. The guarantee claim can be enforced by presenting a copy of the invoice issued by larus-shop.hu.

The duration of the guarantee depends on the price of the product, tiered as follows:

• One year for a selling price of at least 10,000 Forints but not exceeding 100,000 Forints.
• Two years for a selling price exceeding 100,000 Forints but not exceeding 250,000 Forints.
• Three years for a selling price above 250,000 Forints.

In case of a warranty claim, the cost of returning the product to the Seller shall be borne by the Buyer. The Buyer is obliged to return the product to the Seller immediately and in full. In case of a warranty claim, the product must be sent by post to the address of the company. We do not accept packages sent with cash on delivery or freight collect.

Warranty claims cannot be enforced in the following cases:

a.) Improper use
b.) Improper care
c.) Improper cleaning
d.) Failure to report a discovered defect (hidden material or manufacturing) immediately
e.) Damage or violent external impact, vandalism
f.) Self-repair

7. Returns

If the Buyer returns the product to the Seller, the following procedure must be followed: The Buyer is responsible for ensuring suitable packaging for the consumer item for shipping. The Seller assumes no responsibility for damages occurring during shipping due to inadequate packaging. The cost of return shipping for the product is always borne by the Buyer. A copy of the invoice or the warranty card must always be enclosed. We do not accept packages sent with cash on delivery or freight collect.

Please return the product(s) to the company address:

Company Name: Mosonyi István Tibor E.V.
Address: 1119 Budapest, Hadak útja 34.

8. Retention of Title

The product remains the property of the Seller until the Buyer has fully complied with all (main and incidental) payment obligations. During this time, the Buyer may not transfer the product to a third party or otherwise endanger the Seller's ownership.

9. Data Protection

Certain information and data are essential for order processing, fulfillment of the purchase, invoicing, guarantee, and warranty contract. Without them, the order may be revoked and considered invalid. By using the website, the Buyer assumes full responsibility for the authenticity and accuracy of the provided data. The Buyer has the right to permanent access to and rectification of the data provided, in accordance with current European and national law. The Seller will not transfer personal data to third parties, except when the third party is a contractual subcontractor of the Seller (e.g., courier service) and it is essential for the fulfillment of the purchase contract concluded with the Buyer, or when required by law or authorities.

10. Complaint Handling and Enforcement Options

The Consumer can submit complaints regarding the product or our Company's activities to us at the following contact details:

● Email address: info@larus-shop.com
● Phone number: +36 20 352 3018

The Consumer can communicate their complaint to our Company primarily in writing, but in some cases, verbally. The complaint may concern the conduct, work, or possible negligence of the person acting on behalf of our Company, which is directly related to the distribution and sale of the product.

Our Company will promptly investigate and, if possible, resolve oral complaints. If the Consumer disagrees with the handling of the complaint or if immediate investigation of the complaint is not possible, our Company will record a report about the complaint and its position on it, and send a copy of it to the Consumer (in case of personal presence, hand it over on the spot). In the case of complaints received by email, it will be sent to the Consumer within 30 days along with the reply. Our Company will respond to written complaints in writing within 30 days of receipt. If the complaint is rejected, our Company must justify its position. Our Company is obliged to provide the complaint with a unique identification number – in the case of oral complaints communicated by phone or other electronic communication services.

The report on the complaint must contain:

● Place, method, and time of submission of the complaint
● Name, address, and contact details of the Consumer
● Detailed description of the Consumer's complaint, as well as a list of documents, papers, and evidence
● Our Company's statement on its position regarding the Consumer's complaint, if immediate investigation is possible
● Place and time of recording the report
● Signature of the person recording the report and the Consumer – the latter in case the oral complaint is communicated in person
● Unique identification number of the complaint – in case of oral complaints communicated by phone or other electronic communication services

Our Company will keep the recorded complaint report and a copy of our response for 5 years and present it upon request from a supervisory authority.

Our Company will inform the Consumer in writing, if it rejects the complaint, which authority or Conciliation Body they can initiate proceedings with their complaint. The information will include the seat, mailing address, contact details (website, email, phone number) of the competent authority and the Conciliation Body according to the Consumer's place of residence/stay, as well as our Company's position regarding the use of Conciliation Body proceedings for resolving consumer disputes.

10. Conciliation Body Procedure

You are entitled to contact the Conciliation Body competent according to your place of residence/stay if we reject your consumer complaint. A prerequisite for initiating the procedure is that the Consumer attempts to settle the dispute directly with our Company.

In the Conciliation Body procedure, our Company has a duty to cooperate. Based on this, our Company is obliged to send a written response upon the Conciliation Body's request and to appear at the hearing before the Conciliation Body and ensure the participation of a person authorized to create a settlement.

If our Company's registered office/branch is located outside the county of the chamber operating the regionally competent Conciliation Body, our Company's cooperation obligation extends to offering the possibility of an appropriate written settlement agreement for the Consumer's claim.
If we fail to fulfill our above cooperation obligation, the case will fall within the competence of the Consumer Protection Authority, according to which a mandatory fine is imposed in cases of illegal conduct by companies, and this cannot be waived.

The Consumer may request the initiation of a Conciliation Body procedure. The request must be submitted in writing (by letter, fax, telegram, or electronically on the Conciliation Body's website) to the president of the Conciliation Body.

The request must contain:

● Name, place of residence/stay, and contact details of the Consumer
● Name, registered office/branch of the company involved in the consumer dispute
● Consumer's position and evidence and facts related thereto
● Consumer's declaration that they attempted to settle the dispute directly with the involved enterprise
● Consumer's declaration that they have not initiated any other Conciliation Body procedure in the matter, have not initiated mediation proceedings, have not filed a statement of claim, and have not submitted a request for the issuance of a payment order
● Proposal for the body's decision
● Consumer's signature
● If the Consumer requested a different body's jurisdiction instead of the competent Conciliation Body, the designation thereof

It is absolutely necessary to attach to the request the document or a copy thereof, to the content of which the Consumer refers as evidence (the company's written statement rejecting the complaint, if this is not available, then the written evidence held by the Consumer regarding the attempt at reconciliation).

If an authorized representative acts in the complaint, the power of attorney issued by the Consumer must be attached to the request.

10.1 Contact details of the regionally competent Conciliation Bodies:

Baranya County Conciliation Body
Address: 7625 Pécs, Majorossy I. u. 36.
Phone: 06-72 507-154
Fax: 06-72 507-152
Email: abeck@pbkik.hu, mbonyar@pbkik.hu

Bács-Kiskun County Conciliation Body
Address: 6000 Kecskemét, Árpád krt. 4.
Phone: 06-76 501-500, 06-76 501-525, 06-76 501-523
Fax: 06-76 501-538
Email: bekeltetes@bacsbekeltetes.hu, mariann.matyus@bkmkik.hu
Website: www.bacsbekeltetes.hu

Békés County Conciliation Body
Address: 5600 Békéscsaba, Penza ltp. 5.
Phone: 06-66 324-976
Fax: 06-66 324-976
Email: eva.toth@bmkik.hu

Borsod-Abaúj-Zemplén County Conciliation Body
Address: 3525 Miskolc, Szentpáli u. 1.
Phone: 06-46 501-091, 06-46 501-870
Fax: 06-46 501-099
Email: kalna.zsuzsa@bokik.hu

Budapest Conciliation Body
Address: 1016 Budapest, Krisztina krt. 99. III. em. 310.
Phone: 06-1 488-2131
Fax: 06-1 488-2186
Email: bekelteto.testulet@bkik.hu

Csongrád County Conciliation Body
Address: 6721 Szeged, Párizsi krt. 8-12.
Phone: 06-62 554-250/118
Fax: 06-62 426-149
Email: bekelteto.testulet@csmkik.hu

Fejér County Conciliation Body
Address: 8000 Székesfehérvár, Hosszúsétatér 4-6.
Phone: 06-22 510-310
Fax: 06-22 510-312
Email: fmkik@fmkik.hu

Győr-Moson-Sopron County Conciliation Body
Address: 9021 Győr, Szent István út 10/a.
Phone: 06-96 520-217
Fax: 06-96 520-218
Email: bekeltetotestulet@gymskik.hu

Hajdú-Bihar County Conciliation Body
Address: 4025 Debrecen, Vörösmarty u. 13-15.
Phone: 06-52 500-710
Fax: 06-52 500-720
Email: korosi.vanda@hbkik.hu

Heves County Conciliation Body
Address: 3300 Eger, Faiskola út 15.
Phone: 06-36 429-612
Fax: 06-36 323-615
Email: hkik@hkik.hu

Jász-Nagykun-Szolnok County Conciliation Body
Address: 5000 Szolnok, Verseghy park 8. III. emelet 305-306.
Phone: 06-56 510-621, 06-20 373-2570
Fax: 06-56 510-628
Email: bekeltetotestulet@jnszmkik.hu

Komárom-Esztergom County Conciliation Body
Address: 2800 Tatabánya, Fő tér 36.
Phone: 06-34 513-027
Fax: 06-34 316-259
Email: szilvi@kemkik.hu

Nógrád County Conciliation Body
Address: 3100 Salgótarján, Alkotmány út 9/A.
Phone: 06-32 520-860
Fax: 06-32 520-862
Email: nkik@nkik.hu

Pest County Conciliation Body
Address: 1119 Budapest, Etele út 59-61. II. emelet 240.
Mailing address: 1364 Budapest, Pf.: 81.
Phone: 06-1 269-0703
Fax: 06-1 474-7921
Email: pmbekelteto@pmkik.hu

Somogy County Conciliation Body
Address: 7400 Kaposvár, Anna u. 6.
Phone: 06-82 501-026
Fax: 06-82 501-046
Email: skik@skik.hu

Szabolcs-Szatmár-Bereg County Conciliation Body
Address: 4400 Nyíregyháza, Széchenyi u. 2.
Phone: 06-42 311-544
Fax: 06-42 311-750
Email: bekelteto@szabkam.hu

Tolna County Conciliation Body
Address: 7100 Szekszárd, Arany J. u. 23-25. III. emelet
Phone: 06-74 411-661
Fax: 06-74 411-456
Email: kamara@tmkik.hu

Vas County Conciliation Body
Address: 9700 Szombathely, Honvéd tér 2.
Phone: 06-94 312-356
Fax: 06-94 316-936
Email: vmkik@vmkik.hu

Veszprém County Conciliation Body
Address: 8200 Veszprém, Radnóti tér 1. földszint 116.
Phone: 06-88 429-008
Fax: 06-88 412-150
Email: bekelteto@veszpremikamara.hu

Zala County Conciliation Body
Address: 8900 Zalaegerszeg, Petőfi u. 24.
Phone: 06-92 550-513
Fax: 06-92 550-525
Email: zmbekelteto@zmkik.hu1